Return & Refund Policy

Last updated: July 2026

Thank you for supporting Javenlo. We want every customer to have a great experience with their order.

Returns

We accept returns on eligible items within 14 days of delivery. To be eligible for a return, items must be unused, unworn, and in their original condition and packaging.

To request a return, please contact us at javenlo@outlook.com with your order number and reason for the return.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method. Processing times may vary depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and order details so we can help resolve the issue.

Non-Returnable Items

Certain items may not be eligible for returns, including:

• Custom or personalized products

• Items that have been used or worn

• Gift boxes or products marked as final sale

We reserve the right to refuse returns that do not meet these requirements.

For questions, contact:
javenlo@outlook.com